Customer Support 
Shipping & Delivery

 

​Delivery on the island of New Providence is free.

 

The current option for shipping throughout the islands of The Bahamas is:

 

Standard shipping base rate (7 business days): $10  

Rate is subject to increase depending on weight of shipment.

 

Though we charge a base rate of $20 for shipping outside The Bahamas, please note that shipping costs vary and may include additional duties, customs fees or brokerage fees. We choose the most cost-effective shipping carrier based on your delivery requirements. Contact us to discuss your shipping options.



Easy Returns

 

If you are not entirely satisfied with your purchase, simply return the item within 21 days with your receipt in order to exchange your item for a store credit towards the purchase of another item(s). Black Food Shop is unable to exchange your item if your merchandise is found to be damaged or abused. 

Tracking Your Order

 

You will be emailed order status and tracking number update(s) when there is a change in an item(s) estimated ship date or when your item(s) ship.  This will be emailed to the shipping email address that was provided at the time of your order. 

Money Back Guarantee

 

Most Black Food Bookstore & Culture Shop sales go smoothly, but if there's a problem with a purchase, our Money Back Guarantee ensures that buyers receive the item they ordered or get their money back. 

 

Buyers can use the Money Back Guarantee when:

  • They don't receive an item

  • They receive an item that doesn't match the listing description

 

100% Secure Ordering

 

Black Food Bookstore & Culture Shop guarantees that every online transaction you make will be 100% safe. We are committed to providing a secure shopping environment for our customers. We consider the online security of your payment and personal information to be a top priority. All transactions are backed by our Safe Shopping Guarantee which promises that you will never pay for any unauthorized charges made on your account.

 

All purchases paid via PayPal are automatically eligible for Paypal Buyer Protection and are covered against fraud for the full purchase price of your order.



Privacy Policy

 

Black Food Bookstore & Culture Shop is committed to ensuring the privacy of your personal information. We limit our requests for information to what is required to ensure accurate service. Most of the information we collect is very basic and is needed to complete a purchase or provide a refund.

 

Black Food Bookstore & Culture Shop does not sell or otherwise share your personal information with anyone else, such as advertising agencies or marketing companies. We only send marketing information to those customers who specifically sign up for our mailing list. Customers can opt-out of receiving information by using the "unsubscribe" option in any marketing e-mail that they receive.

 

© 2015 Black Food Bookstore & Culture Shop.  All rights reserved.

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